While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself.* we request that you email us with a picture of the item before any further action is taken. A picture of the Invoice will also be required. Once we have received the required picture(s) and examined them, we will arrange for a replacement to be shipped. You may be required to send the incorrect item(s) back using the return slip provided. Return postage costs will be refunded .As a user, you may cancel your order at any time before the order has been dispatched from the us,. In such a case we will refund payments, if any, already made by you under the relevant order.
In the highly unlikely event that an item sent to you is found to be faulty, we request that you email us with a picture of the damage before any further action is taken. A picture of the invoice and packaging will also be required. Once we have received the required picture(s) and examined them, we will arrange for a replacement to be shipped. You may be required to send the item(s) back using the return slip provided. Return postage costs will be refunded . Important: All items are quality checked before leaving the warehouse. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.
Return & Refunds
We hope that you will be delighted with your items however, If you would like to return your items for any reason at all, you may do so within 5 working days of receiving your purchase. Items returned must be in a new and unused condition and are the responsibility of the customer until they reach www.vintagemetalcrafts.com Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by www.vintagemetalcrafts.com by either phone, fax, post or e-mail. Any goods sent back without prior consent from www.vintagemetalcrafts.com will be sent back at your cost.
We have made every effort to display available products, including in respect of their color, size, shape and appearance, as accurately as possible. However, the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer screen. www.vintagemetalcrafts.com cannot be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the products or Services; (b) unauthorized access to or alteration of the users transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profile, arising out of or in any way connected with the use or performance of the Website or Service.