Wholesale FAQ
+ Do you have a catalog?
We offer an online catalog with can be accessed through our log in portal. Please click here for Wholesaleer registration your company with the website to obtain wholesale access. View online catalog here.
+ How do I set up a wholesale account?
Please provide us with a copy of your business license or tax ID along with a signed copy of our Terms and Conditions. This can be emailed to sales@vintagemetalcrafts.com or faxed to 404-210-3605. Please contact our office to check the availability of your zip code to open the account.
+ When will my credit card be charged?
We charge at the time of production which is typically 2 to 4 weeks before your item ships but it can be up to the day of shipping.
+ How do I go about placing a re-order?
All re-orders must be in writing which can be placed through either fax, email or our website. We do not take phone orders.
VINTAGE METALCRAFTS LLC POLICIES
+ Shipping
All orders are shipped FedEX Ground unless specified otherwise. Expedited shipping is available upon the customers request. Sugarboo Designs determines the method of shipping based on factors such as weight and volume. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply. We do not ship to P.O. boxes.
+ Claims
Damages, shortages and defects must be notified within 48 hours of receipt of goods. If there is any damage to the outer packaging of the shipment, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of carrier. If the shipment is signed for in good condition, but concealed damage has occurred, you must contact VINTAGE METALCRAFTS LLC Designs within 48 hours to report the damage and request an inspection of the damaged goods. Please keep all original packaging for 7 business days after damage is reported.
+ Returns
All returns must be authorized by VINTAGE METALCRAFTS LLC Designs with the issuance of a Return Merchandise Authorization number. We must be notified of any defects, missing items, over shipments and damages the first 5 (five) business days of receiving the order. After the 5 (five) business days have passed, the customer will be responsible for returning the items back to VINTAGE METALCRAFTS LLC Designs and any shipping fees and re stocking fees that may apply with no exceptions. Any items returned without a valid RMA# will be refused and all shipping charges will be the responsibility of the sender. Any unauthorized items that are returned with authorized items will not receive credit. If an item is reported to be defective and upon authorized return is deemed by VINTAGE METALCRAFTS LLC Designs to be of the first quality, a re-stocking fee may apply and applicable shipping charges will be applied. Returns for first quality merchandise are not accepted.
+ Drop Shipping
VINTAGE METALCRAFTS LLC Designs will drop ship orders according to instructions on your purchase order. There is no additional fee.
+ Backorders
All backorders will ship unless canceled by the customer in writing, via email or fax. Backorders can only be canceled in writing. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise. Please note that your order will be shipped as complete as possible, but it is not suggested to request complete shipping as this may delay delivery of your order.
+ Cancellations
All cancellations must be in writing within 5-7 business days of the initial order. Cancellations are not guaranteed.
ORDERS
+ How do I go about placing a re-order?
All re-orders must be in writing which can be placed through either fax, email or our website. We do not take phone orders.
+ Time sensitive orders
If you have an order that is time sensitive please contact our office before placing the order so we can confirm the availability of the item as well as the shipping method. The required date must also be written on the order form or notated on the order when submitting through fax, email or our website. Orders submitted without the requested date that are time sensitive will be processed with the regular lead time.
+ Rush orders
We are usually able to RUSH your order [ships 2 to 4 weeks from order date] for an additional fee per item. Please call our office to confirm if a RUSH is available before placing your order. Please contact our office to confirm these costs.